Refund Policy

At Krew Comb by Sanitary Barber, we strive to provide high-quality products and excellent customer service. Please review our refund policy carefully before making a purchase.

1. Eligibility for Refunds

Refunds are only granted if the product is damaged upon receipt. To be eligible for a refund, you must:

• Contact us within 7 days of receiving your order.

• Provide clear photographic evidence of the damaged item and its packaging.

• Retain the original packaging until your refund request is processed.

2. How to Request a Refund

If your product arrives damaged, please follow these steps:

1. Email us at sales@krewcombbysanitarybarber.com with your order number and a description of the issue.

2. Attach clear photos of the damaged product and packaging.

3. Await further instructions from our customer service team.

3. Refund Processing

• Once your claim is approved, refunds will be issued to your original payment method within 5-10 business days.

• Shipping fees are non-refundable.

• If a replacement is preferred, we will arrange for a new product to be sent at no additional cost.

4. Non-Refundable Situations

We do not offer refunds or exchanges for:

• Buyer’s remorse or dissatisfaction with the product’s performance.

• Improper use, storage, or application of the product.

• Requests made beyond 7 days after delivery.

5. Contact Information

If you have any questions regarding this policy, please contact us:
Krew Comb by Sanitary Barber
Lockport, NY
Email: sales@krewcombbysanitarybarber.com
Phone: 716-523-3342